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Frequently Asked Questions
What do you actually handle in the transaction?
I manage the administrative side of the file from contract to close.
That includes organizing documents, coordinating with title and lenders, tracking deadlines, and ensuring the file is complete and compliant.
You remain the decision-maker and fiduciary. I make sure the documentation reflects those decisions and nothing is missed.
Will you communicate with my buyers and sellers?
It depends on your service level.
Under Standard, all communication goes through you.
Under Premium, I communicate directly with your clients regarding timelines, signatures, and logistics. This keeps them informed without pulling you into every administrative detail.
Do you handle inspections or negotiations?
No.
You guide your clients through inspections and negotiations.
I track deadlines, keep the timeline updated, and step in once decisions are made to handle the documentation and next steps.
Which systems do you work in?
I run my own internal systems to keep my workflow consistent and predictable.
For signatures and document routing, I work within your preferred platform.
If you have specific CRM needs, we can discuss that during our discovery call.
What are your office hours?
Monday through Friday, 8:30 AM to 5:00 PM.
You are always welcome to send messages outside of those hours. I respond the next business day.
For time-sensitive situations, you may choose to address them directly.
How do you get paid?
Fees are invoiced at closing and are due upon receipt.
What happens if a transaction cancels?
A flat cancellation fee may apply to cover the administrative work completed.
This ensures your file remains organized and compliant, even if the transaction does not close.
Full details are outlined in our service agreement.
How do I submit a new contract, and what is the turnaround time?
Once we are working together, you will submit contracts through a short intake form that takes about three minutes.
Contracts are reviewed and processed promptly based on closing date and complexity.
Contracts received after 3:30 PM may be handled the next business day.
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